Last Updated: June 2026
Welcome to The Laundry Shuttle Limited. By placing an order with us, you (the "Customer") agree to be legally bound by the following Terms and Conditions. Please read them carefully before submitting your booking.
1. Our Services
The Laundry Shuttle Limited provides a door-to-door laundry pickup, washing, drying, folding, and delivery service within our designated Auckland service zones.
2. Customer Responsibilities & Pockets
Checking Pockets: It is the Customer's absolute responsibility to thoroughly check all pockets and garments before handing them over to our team.
Foreign Objects: The Laundry Shuttle Limited accepts zero liability for damage caused to garments, machines, or property by foreign objects left in pockets (including but not limited to pens, markers, coins, tissues, lipsticks, lighters, or electronic devices).
Hazardous Materials: We do not accept items heavily contaminated with hazardous materials, biohazards, or excessive animal waste. We reserve the right to refuse service for any items deemed unsafe to process.
Infestations and Rejection of Service: If a customer’s laundry bag is found to contain bedbugs, lice, fleas, or hazardous bodily fluids, we will immediately cease processing the order, seal the bag to prevent contamination, and return it to the Customer raw. A standard $25.00 NZD disruption and transport fee will apply to cover vehicle sanitation and driving costs.
3. Pre-existing Damage & Garment Care
Wear and Tear: The Laundry Shuttle Limited follows standard commercial laundering procedures. We are not responsible for damage resulting from normal wear and tear, including but not limited to: structural weakness in fabrics, fading, color bleeding, shrinkage, missing buttons, or weak seams that unravel during a standard wash and dry cycle.
Care Labels: We process all standard laundry orders using standard washing and drying temperatures. If a garment requires highly specific specialty care (such as "Dry Clean Only" or delicate hand-washing), it must not be included in a standard laundry bag. We accept no liability for garments processed in accordance with general laundry standards if they lacked clear, accurate care labels.
Sorting and Color Bleeding: Customers are responsible for sorting their own garments by color if they require separate washing cycles. The Laundry Shuttle Limited processes bulk laundry bags as a single load. We accept zero liability for color bleeding, color running, or dye transfer caused by mixed colors within a single customer-submitted bag.
4. Limitation of Liability (Our $150 Cap)
While we handle every single item with the utmost care and skill, accidents can occasionally happen. In the event that a garment is lost or physically ruined as a direct result of our machinery or operational error, our liability is strictly limited as follows:
The Cap: The Laundry Shuttle Limited will pay a maximum of $150.00 NZD per individual item, or the actual replacement value of the garment, whichever amount is lower.
Proof of Value: To claim compensation under this clause, the Customer must provide reasonable proof of purchase or a receipt showing the original value of the ruined item.
Exclusions: We accept no liability for sentimental value, consequential financial losses, or indirect damages.
Inventory Count & Missing Items: The Laundry Shuttle Limited does not perform a piece-by-piece inventory count of standard wash-and-fold bags at pickup. Our weight or bag count upon receipt is deemed conclusive. We accept no liability for allegedly "missing" individual items from a standard bulk load unless a complete itemized manifest was submitted by the Customer and verified by our staff in writing prior to pickup.
5. Pickup, Delivery, and Unattended Bags
Delivery Windows: We will make every reasonable effort to collect and deliver your items within your selected time slot.
24-Hour Delivery Guarantee & Weather Delays: While we strive to maintain a strict 24-hour turnaround time for all standard orders, this timeline is a guideline and not a strict legal guarantee. The Laundry Shuttle Limited reserves the right to delay delivery in the event of severe weather conditions, flooding, road closures, or dangerous driving conditions across Auckland. We will communicate any weather-related delays to you as early as practical, and we accept no liability for any indirect losses caused by a weather-delayed delivery.
Unattended Items: If you choose to leave your laundry bag unattended on your porch, doorstep, or another designated safe place for pickup or delivery, The Laundry Shuttle Limited accepts no responsibility for the theft, loss, or weather damage of those items while they are left unattended. Our responsibility begins strictly when we physically collect the bag, and ends the moment we drop it off at your designated location.
6. Payment Terms
All services must be paid for via our online payment gateway prior to or upon delivery of your processed laundry.
The Laundry Shuttle Limited reserves the right to retain possession of a Customer's laundry until full payment for the service has been successfully cleared.
7. Consumer Guarantees Act (CGA)
Nothing in these Terms and Conditions is intended to exclude, restrict, or modify your statutory rights as a consumer under the New Zealand Consumer Guarantees Act 1993, except to the extent permitted by law where services are supplied for genuine business purposes.